Can I collect?
Yes, we offer collection. You can collect the day before your hire date and return the next working day after your hire date. Simply choose collection at checkout and we will be in touch to arrange your collection.

What date should I select when booking?
Choose the date of your party or event. We will make sure you receive the day before at the latest sometimes sooner.

What size is the mascot?
All our mascots are adult one size fits all. They are flexible fitting.

When will I receive my deposit back?
Once we receive the mascot back we will check its complete and in the same condition we sent it in and issue your refund within 2 days. Card refunds can take up to 7 working days to clear your account.

I have received the mascot with a defect?
As these are hire costumes they may show a sign of wear and tear. Before despatch we record on our system any defects so these will not affect your security deposit.

Do you offer longer hire periods?
Yes, if you require a longer period of hire drop us a message or give us a call and we will quote you for this.

Do you accept cash?
Sorry we don’t. As our system is a live feed you must order online to reserve your chosen character for your date.

How do I know when I will receive the mascot?
When we despatch your mascot you will receive an email and SMS from DPD containing your tracking number. On the day of delivery you will receive a 1 hour delivery window.

How do I return the mascot?
Simply click on “return mascot” at the top of our website to generate your return label. You can print your label at home or generate a QR code if you don’t have a printer then drop to your local DPD drop shop on the list. Always remember to keep your proof of postage safe!

Do you offer a discount if I book multiple mascots?
Sorry we don’t. Our mascots are competitively priced at £40 and we aim to bring you the best look-a-likes. Postage both ways is calculated on weight and box size.